Summary
Norfolk Southern Corporation (NSC) announced on September 12, 2014, a new initiative to enhance customer communication regarding service performance and outlook. Beginning September 12, 2014, the company will publish monthly and quarterly "Customer Service Communications" on its website (www.nscorp.com) under the "Ship with NS" section. These communications are designed to provide customers with critical insights into service analysis, improvement efforts, potential disruptions, and the status of service-related assets. The quarterly updates will also incorporate discussions of business issues raised during earnings calls. This enhanced transparency aims to assist customers in their business planning by offering more predictable information about Norfolk Southern's service schedules and operational performance.
Key Highlights
- 1Norfolk Southern is launching a new customer service communication initiative.
- 2Communications will be published on the company's website starting September 12, 2014.
- 3Monthly updates will focus on service analysis, outlook, improvement efforts, and potential disruptions.
- 4Quarterly updates will include service analysis, outlook, and a review of business issues discussed in earnings reports.
- 5The goal is to assist customers with business planning related to service schedules.
- 6Information will be accessible in the 'Customer Service Communication' section under 'Ship with NS'.