8-KLeadership ChangesExhibits & Filings

CITIZENS FINANCIAL GROUP INC/RI 8-K Report, Executive Changes (Dec 10, 2019)

Filed December 10, 2019For Securities:CFGCFG-PHCFG-PECFG-PI

Summary

Citizens Financial Group, Inc. (CFG) filed an 8-K on December 10, 2019, to announce significant leadership changes within its Consumer Banking division and the creation of a new executive role. Brad Conner, the current Head of Consumer Banking, is set to retire on March 3, 2020. This transition marks the end of a tenure for a key executive overseeing a critical business segment for CFG. To fill the void left by Mr. Conner, Brendan Coughlin has been appointed as the new Head of Consumer Banking, effective January 27, 2020. Mr. Coughlin's existing leadership experience within Consumer Deposits and Lending, along with his prior appointment to the Executive Committee, positions him to manage this important area. Additionally, Beth Johnson will move into a newly created role as Chief Experience Officer, starting January 27, 2020, leveraging her expertise from her current positions as Chief Marketing Officer and Head of Virtual Channels.

Key Highlights

  • 1Retirement of Brad Conner, Head of Consumer Banking, effective March 3, 2020.
  • 2Appointment of Brendan Coughlin as the new Head of Consumer Banking, effective January 27, 2020.
  • 3Brendan Coughlin's prior experience includes leading Consumer Deposits and Lending and membership on the Executive Committee.
  • 4Creation of a new enterprise role: Chief Experience Officer.
  • 5Beth Johnson appointed as Chief Experience Officer, effective January 27, 2020.
  • 6Beth Johnson previously served as Chief Marketing Officer and Head of Virtual Channels.
  • 7The press release detailing these changes is attached as Exhibit 99.1.

Frequently Asked Questions

Brad Conner's retirement as Head of Consumer Banking signifies a leadership change in a key segment of Citizens Financial Group. Investors will be looking to see how his successor, Brendan Coughlin, continues to drive growth and strategy within this division.

Brendan Coughlin has a strong background within Citizens Financial Group, currently leading Consumer Deposits and Lending. His appointment to the Executive Committee in 2017 further indicates his experience and influence within the company, suggesting a smooth transition for the Consumer Banking division.

The Chief Experience Officer role is a new enterprise-level position created to focus on enhancing customer experience across the organization. Beth Johnson, formerly the Chief Marketing Officer and Head of Virtual Channels, will assume this role, bringing her expertise in marketing and digital engagement to a broader strategic focus.

Brendan Coughlin's appointment as Head of Consumer Banking and Beth Johnson's appointment as Chief Experience Officer are both effective January 27, 2020. Brad Conner's retirement is effective March 3, 2020.