10-KPeriod: FY2020

Salesforce, Inc. Annual Report, Year Ended Jan 31, 2020

Filed March 5, 2020For Securities:CRM

Summary

Salesforce, Inc. (CRM) reported strong revenue growth of 29% in fiscal year 2020, reaching $17.1 billion. This growth was significantly driven by strategic acquisitions, notably Tableau for $14.8 billion and ClickSoftware for $1.4 billion, which expanded the company's analytics and field service management capabilities. Despite substantial investments in R&D and sales and marketing to support growth and integration, Salesforce managed to generate positive income from operations, although net income saw a significant decrease year-over-year due to various factors including acquisition-related costs and tax benefits in the prior year. The company's core business remains subscription-based, with subscription and support revenues accounting for 94% of total revenue. A key metric, Remaining Performance Obligation, grew 20% year-over-year to $30.8 billion, indicating strong future revenue potential. Salesforce continues to focus on expanding customer relationships, international growth, and strengthening its partner ecosystem. The company's balance sheet shows robust cash and marketable securities, providing ample liquidity. However, investors should note the significant increase in goodwill and intangible assets due to acquisitions, as well as ongoing investments in technology and personnel, which are expected to continue impacting operating expenses.

Financial Highlights

52 data points
Beta

Revenue

$17.10B

75.2% Gross Margin

Net Income

$126.00M

0.7% Net Margin

EPS (Diluted)

$0.15

Total Assets

$55.13B

Cash & Equivalents

$4.14B

Free Cash Flow

$3.69B

Financial Statements
Beta
Revenue$17.10B
Cost of Revenue$4.24B
Gross Profit$12.86B
R&D Expenses$2.77B
Operating Expenses$12.57B
Operating Income$297.00M
Interest Expense$110.00M
Net Income$126.00M
EPS (Basic)$0.15
EPS (Diluted)$0.15
Shares Outstanding (Basic)829.00M
Shares Outstanding (Diluted)850.00M

Key Highlights

  • 1Total revenue for fiscal year 2020 reached $17.1 billion, a 29% increase year-over-year.
  • 2Acquisitions of Tableau ($14.8 billion) and ClickSoftware ($1.4 billion) significantly expanded the company's analytics and field service capabilities.
  • 3Subscription and support revenues formed the vast majority of revenue, accounting for 94% of the total.
  • 4Remaining Performance Obligation increased by 20% to $30.8 billion, signaling strong future revenue visibility.
  • 5Cash, cash equivalents, and marketable securities totaled $7.9 billion, indicating strong liquidity.
  • 6Marketing and sales expenses were the largest operating expense category at 46% of total revenues, reflecting continued investment in growth.
  • 7The company experienced a significant increase in goodwill and intangible assets due to acquisitions.

Frequently Asked Questions

The primary growth drivers were organic growth through expanding relationships with existing customers and acquiring new ones, alongside significant strategic acquisitions. Notably, the acquisitions of Tableau and ClickSoftware in fiscal year 2020 substantially contributed to revenue growth and expanded the company's service offerings in analytics and field service management.

Acquisitions, particularly Tableau and ClickSoftware, significantly boosted revenue and expanded market reach. However, these acquisitions also led to a substantial increase in goodwill and intangible assets on the balance sheet and contributed to higher operating expenses (including amortization) and transaction costs, which impacted profitability metrics like net income.

The Remaining Performance Obligation (RPO) represents contracted revenue that has not yet been recognized. An increase in RPO, such as the 20% year-over-year growth to $30.8 billion, is a strong indicator of future revenue, demonstrating continued demand and strong customer commitments for Salesforce's services.

Salesforce continues to invest heavily in marketing and sales to drive customer acquisition and retention, as well as in research and development to enhance its platform and develop new technologies. Investments are also directed towards integrating acquired companies and expanding its international operations and partner ecosystem.