10-KPeriod: FY2024

ServiceNow, Inc. Annual Report, Year Ended Dec 31, 2024

Filed January 30, 2025For Securities:NOW

Summary

ServiceNow, Inc. (NOW) reported strong performance for the fiscal year ended December 30, 2024, with total revenues reaching $10.98 billion, a 22% increase year-over-year. This growth was primarily driven by its subscription services, which saw a 23% increase to $10.65 billion, demonstrating continued demand for its workflow automation and digital transformation solutions. The company continues to heavily invest in Artificial Intelligence (AI), integrating AI capabilities like Now Assist across its product portfolio to enhance user productivity and accelerate customer ROI. This strategic focus on AI is a key differentiator and a significant driver of future growth, positioning ServiceNow as an AI platform for business transformation. The company also highlighted its broad customer adoption, with over 85% of the Fortune 500 relying on its platform. Financially, ServiceNow generated substantial operating cash flow of $4.27 billion and free cash flow of $3.46 billion, underscoring its robust operational efficiency and financial health. The company also continues to return value to shareholders through its share repurchase program, with an additional $3 billion authorized in January 2025.

Financial Highlights

53 data points
Beta

Revenue

$10.98B

79.2% Gross Margin

Net Income

$1.43B

13.0% Net Margin

EPS (Diluted)

$1.37

Total Assets

$20.38B

Cash & Equivalents

$2.30B

Free Cash Flow

$3.42B

Financial Statements
Beta
Revenue$10.98B
Cost of Revenue$2.29B
Gross Profit$8.70B
R&D Expenses$2.54B
Operating Expenses$7.33B
Operating Income$1.36B
Net Income$1.43B
EPS (Basic)$1.38
EPS (Diluted)$1.37
Shares Outstanding (Basic)1.03B
Shares Outstanding (Diluted)1.04B

Key Highlights

  • 1Total revenues increased by 22% to $10.98 billion for the fiscal year ended December 30, 2024.
  • 2Subscription revenues grew by 23% to $10.65 billion, driven by new and existing customer adoption.
  • 3ServiceNow's platform is utilized by over 85% of the Fortune 500 and nearly 60% of the Global 2000.
  • 4Significant investment and integration of AI capabilities, particularly through Now Assist, to enhance workflow automation and customer value.
  • 5Generated $4.27 billion in net cash from operating activities and $3.46 billion in free cash flow.
  • 6Maintained a high renewal rate of 98% for the third consecutive year.
  • 7Announced an additional $3 billion share repurchase program authorization in January 2025, demonstrating commitment to shareholder returns.

Frequently Asked Questions

ServiceNow's primary revenue driver is its subscription services, which accounted for 97% of total revenues in the fiscal year ended December 30, 2024. These subscription revenues are generated from access to the Now Platform and its associated workflow applications.

ServiceNow is heavily integrating AI, including Generative AI and agentic AI, across its platform and applications through its Now Assist solution. This aims to enhance user productivity, automate processes, provide faster insights, and accelerate customer return on investment by embedding AI capabilities directly into workflows.

The company demonstrates strong financial health, generating $4.27 billion in net cash from operating activities and $3.46 billion in free cash flow for the fiscal year ended December 30, 2024. This robust cash flow generation supports its ongoing investments and shareholder return initiatives.

Key risks identified include the challenge of continuous innovation in a rapidly evolving technological landscape, intense competition, potential cybersecurity threats, reliance on partners, and operational, legal, and ethical challenges associated with integrating AI technologies. Data privacy regulations and international market expansion also pose significant risks.