01—Abstract
Summary
Summary of the 10-K filed January 29, 2026. Cited figures are marked; the original filing is the authoritative source.
ServiceNow, Inc. reported a strong financial performance for the fiscal year ended December 31, 2025.
The company's strategy is increasingly focused on leveraging Artificial Intelligence (AI) to enhance its workflow automation and digital transformation solutions, positioning itself as a leader in the AI enterprise software space. Key financial highlights include significant revenue growth, driven by strong subscription performance across its diverse product portfolio. The company's platform architecture, integrating AI, data, and workflows, continues to be a core differentiator, enabling customers to manage AI risks and achieve productivity gains.
Investments in research and development, particularly in AI capabilities, are expected to sustain future growth. Despite a competitive landscape and evolving technological trends, ServiceNow demonstrated resilience and strategic execution. The company's expanded partnership ecosystem, including relationships with major technology providers, further strengthens its market position.
Management remains focused on innovation, customer value, and operational efficiency, reflected in their continued reinvestment in the business and ongoing share repurchase programs. Investors should note the company's strategic focus on AI integration and its commitment to expanding its platform's capabilities to address complex enterprise needs.
02—Key points
Key Highlights
- ServiceNow is heavily investing in and integrating AI capabilities across its platform, positioning itself as a leader in AI-driven enterprise software.
- The company experienced strong revenue growth, with subscription revenues increasing by 21% year-over-year to $12.9 billion, demonstrating continued demand for its workflow automation solutions.
- ServiceNow completed two significant acquisitions in 2025: Moveworks, Inc. for $2.4 billion to enhance enterprise search and virtual agent technology, and Logik.io Inc. for $506 million to bolster CPQ capabilities.
- Remaining Performance Obligations (RPO) grew by 27% to $28.2 billion, indicating a healthy pipeline of future contracted revenue.
- Free Cash Flow saw a substantial increase of 34% year-over-year, reaching $4.6 billion, showcasing strong operational cash generation.
- The company continues to execute its capital allocation strategy, repurchasing $1.8 billion of its common stock in 2025 and authorizing an additional $5.0 billion in January 2026.
- Customer count with an Annual Contract Value (ACV) greater than $5 million grew by 20% to 603, reflecting increased adoption by larger enterprise clients.
03—One dollar
Follow one dollar
Of each $1.00 of revenue in FY2025, ServiceNow kept $0.13.
- Revenue$13.28B100.0%
- Cost of revenue−$2.98B22.5%
- Gross profit$10.29B77.5%
- Operating costs−$8.47B63.8%
- Operating income$1.82B13.7%
- Interest, other & tax−$76.0M0.6%
- Net income$1.75B13.2%
Where FY2025 revenue went
$13.28B- Other operating costs: $5.51B, 42% of revenue
- Cost of revenue: $2.98B, 22% of revenue
- R&D: $2.96B, 22% of revenue
- Net income: $1.75B, 13% of revenue
- Interest, other & tax: $76.0M, 0.6% of revenue
Kept 13% as net incomeNet income $1.75B · 13%
Full revenue history →04—Financials
Financial Highlights
Figures from 10-KFY2025filed January 29, 2026Financial Statements
FY2025 against FY2024
| Line item | FY2025FY2024 | Change |
|---|---|---|
| Revenue | $13.28B$10.98B | +20.9% |
| Cost of Revenue | $2.98B$2.29B | +30.4% |
| Gross Profit | $10.29B$8.70B | +18.4% |
| R&D Expenses | $2.96B$2.54B | +16.4% |
| Operating Expenses | $8.47B$7.33B | +15.5% |
| Operating Income | $1.82B$1.36B | +33.7% |
| Net Income | $1.75B$1.43B | +22.7% |
| EPS (Basic) | $1.69$1.38 | +22.5% |
| EPS (Diluted) | $1.67$1.37 | +21.9% |
| Shares Outstanding (Basic) | 1.04B1.03B | +0.7% |
| Shares Outstanding (Diluted) | 1.05B1.04B | +0.4% |
05—Questions
Frequently Asked Questions
What is ServiceNow's core strategy for growth and how does AI fit into it?
ServiceNow's core strategy is to be the defining AI enterprise software company of the 21st century. They aim to achieve this by digitalizing and streamlining workflows across organizations, driven by their AI Platform. This involves integrating AI capabilities like Now Assist into their product offerings to enhance productivity, automate tasks, and provide better customer experiences. The company sees AI as a critical driver for future growth, enabling them to address evolving customer needs in areas like workflow orchestration, governance, and security.
How did ServiceNow perform financially in the fiscal year 2025?
ServiceNow demonstrated robust financial performance in fiscal year 2025. Total revenues grew by 21% to $13.3 billion, with subscription revenues leading the way at $12.9 billion. Gross profit increased by 18% to $10.3 billion. The company also significantly improved its operational efficiency, with Free Cash Flow rising by 34% to $4.6 billion. Net income was $1.7 billion. Key growth drivers include strong customer acquisition and expansion, particularly among larger enterprise clients, and strategic acquisitions.
What are the key risks that ServiceNow highlighted in its 10-K filing?
ServiceNow highlighted several key risks, including the challenges of innovating and adapting its products in a rapidly evolving technological market, particularly with the intense competition in AI. They also noted risks related to data laws and regulations, international market penetration, and the operational, legal, and ethical challenges associated with incorporating AI technology. Cybersecurity threats, reliance on partners, and the complexity of customer deals are also significant concerns. Additionally, the company faces risks related to its workforce, intellectual property protection, and potential disruptions in its services or supply chain.
What significant acquisitions did ServiceNow make in 2025 and what is their strategic importance?
In 2025, ServiceNow made two major acquisitions: Moveworks, Inc. for $2.4 billion to enhance its enterprise search and AI-powered virtual agent capabilities, and Logik.io Inc. for $506 million to bolster its Configure, Price, Quote (CPQ) solutions and accelerate its CRM and sales order management offerings. These acquisitions are strategically important as they directly align with ServiceNow's focus on expanding its AI capabilities and strengthening its platform's ability to deliver end-to-end workflows across various business functions, particularly in customer relationship management and sales.
06—Continue